FRONT OF HOUSE SERVICES:

Newgate provide front of house service solutions to a variety of UK clients. The reception function is responsible for delivering all front of house services from call handling and post sorting to ensuring that the site is maintained to an excellent standard.

Contracts on a larger scale require a help desk facility which Newgate also provide and tailor to specific requirements.
Front of House Services include:
- Customer Service
- Answer and transfer of all incoming calls
- Service Desk Operation
- Hot Desk Operation
- First point of contact for visitors
- Booking of conference and meeting rooms
- Providing refreshments
- Training of all new staff on telephone systems
- Taking and Delivering of messages
- Commissionaire and Concierge
- Mail franking and post tariff services
- Customer billing